DANIEL UDO EKE
Customer Relations & Sales Professional
Suleja, NG.About
Highly motivated Customer Relations and Sales professional with a proven track record of achieving 95% customer satisfaction and driving revenue growth. Adept at managing client portfolios, resolving complex issues, and leveraging data analysis to enhance service delivery and foster brand loyalty across diverse operational environments.
Work
Grooming Centre for People Livelihood
|Relationship Manager
Niger state, Niger, Nigeria
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Summary
Managed a portfolio of over 300 active loan clients, delivering exceptional customer service and driving loan recovery and new client acquisition.
Highlights
Achieved a 95% customer service satisfaction rating by promptly resolving service inquiries, complaints, and loan requests.
Successfully managed a portfolio of over 300 active loan clients, overseeing their registration, verification, and disbursement processes.
Drove new client acquisition through active participation in market storms, expanding reach and promoting product lines.
Enhanced client retention and satisfaction by proactively following up on disbursed loans, facilitating recovery, and recommending additional products/services.
Improved service delivery by conducting customer satisfaction surveys and implementing recommendations for process improvements.
Imacees POS Financials
|Manager
Niger state, Niger, Nigeria
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Summary
Led retail operations and staff management across multiple shops, ensuring efficient cash flow and high customer satisfaction.
Highlights
Recruited and trained a team of staff, enhancing operational efficiency and service quality across multiple retail locations.
Effectively managed cash flow across several shops, ensuring financial accuracy and operational stability.
Resolved customer complaints and inquiries promptly and directly, maintaining high levels of client satisfaction.
Chief Jerry Farms
|Assistant Manager
Akwa Ibom State, Akwa Ibom, Nigeria
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Summary
Provided essential operational support, managed data collection, and ensured timely reporting for agricultural operations.
Highlights
Collected and analyzed daily crop statistics at various times, contributing to data-driven decision-making for farm operations.
Provided technical support to clients on a range of company products, resolving issues and ensuring smooth customer experience.
Generated and distributed daily reports and payment acknowledgements to personnel, improving communication and accountability.
Maintained and updated customer data entry sheets, ensuring data accuracy and integrity for operational efficiency.
Education
Ahmadu Bello University Zaria
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B.Sc.
Statistics
Busy Brain International College
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Senior School Certificate Examination (SSCE)
Ahmadu Bello University Staff School
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First School Leaving Certificate
Languages
English
Hausa
Igbo
Certificates
Nigerian Statistical Association
Issued By
Nigerian Statistical Association
Skills
Written Communication
Written Communication.
Verbal Communication
Verbal Communication.
Interpersonal Skills
Interpersonal Skills.
Active Listening
Active Listening.
Data Entry
Data Entry.
Microsoft Office
Microsoft Office.
Google Workspace
Google Workspace.
Attention to Detail
Attention to Detail.
References
MR. Simon Nwagiri
Branch Head, Grooming Centre for Better Livelihood Karu, 08030603296
MR. Ejike Okonkwo
Senior Marketer, Zenith Bank, Suleja, 07033498037