DANIEL UDO EKE

Customer Relations & Sales Professional

Suleja, NG.

About

Highly motivated Customer Relations and Sales professional with a proven track record of achieving 95% customer satisfaction and driving revenue growth. Adept at managing client portfolios, resolving complex issues, and leveraging data analysis to enhance service delivery and foster brand loyalty across diverse operational environments.

Work

City Link Hotel

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Relationship Manager

Niger state, Niger, Nigeria

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Summary

Managed guest relations and front office operations, delivering exceptional customer service and driving reservation bookings.

Highlights

Achieved a 95% customer service satisfaction rating by promptly resolving guest inquiries, complaints, and booking requests.

Drove new customer acquisition through active marketing, expanding reach and promoting hotel services.

Enhanced guest retention and satisfaction by proactively following up on reservations, facilitating feedback, and recommending additional services.

Improved service delivery by conducting guest satisfaction surveys and implementing recommendations for process improvements.

OBROWN HOTEL

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Manager

Niger state, Niger, Nigeria

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Summary

Led hotel services, hospitality operations, and staff management, ensuring efficient daily operations and high guest satisfaction.

Highlights

Recruited and trained a team of hospitality staff, enhancing operational efficiency and service quality across the hotel.

Effectively managed daily cash flow and billing, ensuring financial accuracy and operational stability.

Resolved guest complaints and inquiries promptly and directly, maintaining high levels of satisfaction.

Chief Jerry Farms

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Assistant Manager

Akwa Ibom State, Akwa Ibom, Nigeria

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Summary

Provided essential operational support, managed data collection, and ensured timely reporting for agricultural operations.

Highlights

Collected and analyzed daily crop statistics at various times, contributing to data-driven decision-making for farm operations.

Provided technical support to clients on a range of company products, resolving issues and ensuring smooth customer experience.

Generated and distributed daily reports and payment acknowledgements to personnel, improving communication and accountability.

Maintained and updated customer data entry sheets, ensuring data accuracy and integrity for operational efficiency.

Education

Ahmadu Bello University Zaria

Kaduna state, Kaduna, Nigeria
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B.Sc. Statistics

Busy Brain International College

Niger state, Niger, Nigeria
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Senior School Certificate Examination (SSCE)

Ahmadu Bello University Staff School

Kaduna State, Kaduna, Nigeria
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First School Leaving Certificate

Languages

English

Hausa

Igbo

Certificates

Nigerian Statistical Association

Nigerian Statistical Association

Skills

Written Communication

Written Communication.

Verbal Communication

Verbal Communication.

Interpersonal Skills

Interpersonal Skills.

Active Listening

Active Listening.

Data Entry

Data Entry.

Microsoft Office

Microsoft Office.

Google Workspace

Google Workspace.

Attention to Detail

Attention to Detail.

References

MR. Simon Nwagiri

Branch Head, Grooming Centre for Better Livelihood Karu, 08030603296

MR. Ejike Okonkwo

Senior Marketer, Zenith Bank, Suleja, 07033498037